Frequently Asked Questions

Oxford hounds is a company built on a singular principle that has proven overwhelmingly successful over four generations and 115 years of application; Our customers unmitigated satisfaction is our #1 priority.

Many companies provide an Encyclopedia of Q & A’s as part of their FAQ as a means of limiting customer outreach and engagement for a variety of veiled reasons.

We, however, believe social and direct engagement with our customers is the preeminent protocol that every consumer rightfully demands and deserves.

We have provided answers to many of the most frequently asked questions.

If you require further assistance or simply have a question we invite you to feel free to reach out to us directly at 1-877-884-4050.

When you call, you will not get an answering machine or a robot, rather a member of our executive team who will happily answer any questions you may have with a smile until you are totally satisfied.

The FAQ is, isn’t that the way it’s supposed to be?

#1 - How do I contact customer service?  
Call 1-877-884-4050

#2 - Where are your products manufactured? 
ALL of our products our handcrafted in Italy by highly skilled artisans who have been perfecting their craft for centuries, using only the highest quality Italian materials. We NEVER sacrifice quality for the sake of cost.

#3 - Do you use sustainable materials?
Yes, Oxford Hounds believes and supports all efforts to protect our environment for future generations. We use sustainable materials when crafting all of our products and partner only with manufacturers that share our values who employ socially compliant best practices and are certified as such.

#4 - What is your return policy? 
All full price items are eligible for our 30 day “Happy Hound” return. Within 90 days of purchase, feel free to return your unworn and unwashed item for any reason. Sale, promotional or clearance items are ineligible for return. Personalized or monogramed items are ineligible for return unless the item is defective in any way or damaged in transit.

#5 - I would like to return or exchange an item. What do I do? 

  • Enter your order number and zip code into the returns portal to begin your return. 
  • If you are exchanging for another item, select the item you would like to exchange for. Otherwise, select whether you would like a refund or store credit. 
  • Lastly, review your return details and then submit your return. 
  • A return USPS shipping label will be provided once you have completed the process.
  • Please package your return and drop it off at the nearest USPS store.
  • You will be notified once your return has been processed.
  • Items returned within the continental US are done so free of charge.
  • For items returned from outside the continental US, there will be a flat rate charge of $20

Returns and Exchanges are to be sent to the following address:

Oxford Hounds
Returns and Exchanges
c/o NLRP
600 W. Bayaud Ave.
Denver, Colorado

#6 - I have sent my return. When will I receive my refund? 
We process refunds as soon as we receive your item. You can typically expect for your financial institution to credit your refund within 3-5 business days. If you have not received your refund within the stated time period please feel free to call one of our courteous customer service experts who would be happy to assist.

#7 - I received an item and it was damaged, what do I do? 
Please initiate the return process and we will be happy to replace the item at no charge.

#8 - I received an item as a gift and would like to return it. What do I do?  
Please call our customer service team and we will be happy to assist (1-877-884-4050).

#9 - I purchased an item. When will the item be delivered?  
All of our orders are shipped to your door within 24-48 business hours.

# 10 - How do I track my order?  
Once an order has been placed you will receive a confirmation e mail of your purchase. When your order has been shipped you will receive an e mail specifying what was shipped accompanied by tracking information. In addition, at the bottom of our home page there is a dedicated tracking link within the FAQ menu.

#11 - Do you charge for shipping? 
We are pleased to provide complimentary shipping within the Continental United States and Alaska. We also provide free shipping on any items that are returned within the Continental United States and Alaska.
Please refer to additional shipping details in the Customer Care section.