All of our orders are shipped within 24-48 business hours, unless expedited shipping was added to an order at checkout. Once an order has been placed you will receive a confirmation email summarizing your purchase. When your order has been shipped you will also receive an email specifying what was shipped accompanied by tracking information. In addition, at the bottom of our home page there is a dedicated tracking link within the FAQ menu.
Please call our customer service team and we will be happy to assist (877-884-4050).
Enter your order number and zip code into the Returns (HYPERLINK “Returns”) portal to begin your return. If you are exchanging for another item, select the item you would like to exchange for. Otherwise, select whether you would like a refund or store credit. Lastly, review your return details and then submit your return. A return USPS shipping label will be provided via email once you have completed the process. Please package your return and drop it off at the nearest USPS store. You will be notified once your return has been processed. Items returned within the continental US are done so free of charge. For items returned from outside the continental US, there will be a flat rate charge of $20. Returns and Exchanges are to be sent to the following address: Oxford Hounds Returns and Exchanges, c/o NLRP, 600 W. Bayaud Ave., Denver, Colorado 80223
Full Price Merchandise must be returned or exchanged within 90 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment. Sale-Price Merchandise must be returned or exchanged within 30 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment. Promotional or clearance items are ineligible for return. Personalized or monogramed items are ineligible for return unless the item is defective in any way or damaged in transit. To start a return please visit our returns portal.
We are pleased to provide complimentary shipping within the Continental United States and Alaska. We also provide free shipping on any items that are returned within the Continental United States and Alaska. Please refer to additional shipping details by visiting our Returns (HYPERLINK “Returns”) page in the Customer Care section.
Please initiate the return process and we will be happy to replace the item at no charge. To start a return please visit our Returns portal.
We process refunds as soon as we receive your item. You can typically expect your financial institution to credit your refund within 3-5 business days. If you have not received your refund within the stated time, please feel free to call one of our courteous customer service experts who would be happy to assist (877-884-4050).
ALL of our products our handcrafted in Italy by highly skilled artisans who have been perfecting their craft for centuries, using only the highest quality Italian materials.
Yes, Oxford Hounds supports all efforts to protect our environment for future generations. We use sustainable materials when crafting all of our products and partner only with certified manufacturers that share our same values and employ socially compliant best practices.
Please feel free to call one of our courteous customer service experts. They will be happy to assist you (877-884-4050).