Options are a Wonderful Thing

Our Customer First Return Policy  is simple. We understand you have choices. If for any reason you are not entirely satisfied with your purchase, we are happy to accept a return or provide an exchange at our expense. Items eligible for return or exchange cannot be washed, worn, or altered in any way and must be accompanied by with the original tags still attached. Please note that we are unable to accept returns of items purchased from any third-party retailers. Full price merchandise items must be returned or exchanged within 90 days of the order date to be eligible for a refund or exchange. Sale price merchandise items must be returned or exchanged within 30 days of the order date to be eligible for a refund or exchange. All refunds will be applied to the original method of payment.

How to Return or Exchange

To return or exchange, simply enter your order number and zip code into the returns portal. Select the item(s) you are returning, and then select the reason for your return. If you are exchanging for another item, select the item you would like to exchange it for. Otherwise, select whether you would like a refund or store credit. Lastly, review your return details and submit your return. A USPS return shipping label will be provided once you have completed the process. Please package your return and drop it off at the nearest USPS office. You will be notified once your return has been processed. Items returned within the continental US are done so free of charge. Please note, for items returned outside the continental US, you will be charged be a flat rate charge of $20 for your return. Returns and exchanges are to be sent to the following address: Oxford Hounds Returns and Exchanges, 9845 E Blanche Drive, Scottsdale AZ 85260

 

- Click here to Start a Return -