Frequently Asked Questions:
We have provided answers to many of the most frequently asked questions below. If you require further assistance or simply have a question, we invite you to reach out to us directly at 877-884-4050. When you call, a member of our executive team will happily answer any questions you may have and support any issues that arise.
How Do I Track My Order?
All of our orders are shipped within 24-48 business hours, unless expedited shipping was added to an order at checkout. Once an order has been placed you will receive a confirmation email summarizing your purchase. When your order has been shipped you will also receive an email specifying what was shipped accompanied by tracking information. In addition, at the bottom of our home page there is a dedicated tracking link within the FAQ menu.
What is Your Return Policy?
Full Price Merchandise must be returned or exchanged within 90 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment. Sale-Price Merchandise must be returned or exchanged within 30 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment. Promotional or clearance items are ineligible for return. Personalized or monogramed items are ineligible for return unless the item is defective in any way or damaged in transit. To start a return please visit our Returns portal.
How Do I Return or Exchange an Item?
Enter your order number and zip code into the Returns portal to begin your return. If you are exchanging for another item, select the item you would like to exchange for. Otherwise, select whether you would like a refund or store credit. Lastly, review your return details and then submit your return. A return USPS shipping label will be provided via email once you have completed the process. Please package your return and drop it off at the nearest USPS store. You will be notified once your return has been processed. Items returned within the continental US are done so free of charge. For items returned from outside the continental US, there will be a flat rate charge of $20. Returns and Exchanges are to be sent to the following address: Oxford Hounds Returns and Exchanges, c/o NLRP, 600 W. Bayaud Ave., Denver, Colorado 80223.
How Do I Return a Gift?
To return an item that you received as a gift, please call our customer service team and we will be happy to assist (877-884-4050).
Do You Charge For Shipping?
We are pleased to provide complimentary shipping within the Continental United States and Alaska. We also provide free shipping on any items that are returned within the Continental United States and Alaska. Please refer to additional shipping details by visiting our Returns page in the Customer Care section.
When Will I Receive My Refund?
We process refunds as soon as we receive your item. You can typically expect your financial institution to credit your refund within 3-5 business days. If you have not received your refund within the stated time, please feel free to call one of our courteous customer service experts who would be happy to assist (877-884-4050).
Where are Your Products Manufactured?
ALL of our products our handcrafted in Italy by highly skilled artisans who have been perfecting their craft for centuries, using only the highest quality Italian materials.
Do You Use Sustainable Materials?
Yes, Oxford Hounds supports all efforts to protect our environment for future generations. We use sustainable materials when crafting all of our products and partner only with certified manufacturers that share our same values and employ socially compliant best practices.
How Do I Contact Customer Support?
Please feel free to call one of our courteous customer care service experts. They will be happy to assist you (877-884-4050).